PRIVACY POLICY
Effective Date: 05.11.2025

INTRODUCTION

Peakr Media LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, interact with our content, or engage with us through SMS, CRM systems, or AI-powered tools. It also explains your rights and how to exercise them.

By using our website or services, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

1. Personal Information

We may collect information that you voluntarily provide to us, such as:

• Full name

• Email address

• Phone number

• Business information

• Any data you submit via forms, emails, or chat

2. SMS Consent and Messaging Data

If you opt in to receive SMS messages from us:

• We collect your mobile number, opt-in timestamp, message history, and consent logs

• You can opt out at any time by replying STOP

3. AI Interaction Data

We use AI tools for customer support, lead nurturing, and campaign optimization. We may collect:

• Chat history

• Voice or text inputs

• AI-generated responses

• Logs used for service improvement

4. CRM & Automation Data

If you interact with our GoHighLevel-based CRM system, we may collect:

• Lead activity and campaign interactions

• Appointment and follow-up history

5. Device & Usage Data

This includes:

• IP address

• Browser and device type

• Pages visited

• Referring URL and access times

6. Cookies and Tracking

We use cookies and pixels (e.g., Facebook Pixel, Google Analytics) to track website usage and campaign performance. You can disable cookies in your browser.

HOW WE USE YOUR INFORMATION

We use your data to:

• Respond to inquiries or support requests

• Deliver marketing communications and SMS (with consent)

• Improve our services, CRM automations, and AI tools

• Analyze website and campaign performance

• Comply with legal obligations

SMS & A2P COMPLIANCE

Peakr Media LLC fully complies with all A2P 10DLC regulations:

• No sharing of mobile data with third parties for marketing purposes

• SMS opt-in is required before any messaging begins

• All recipients can opt out anytime by replying “STOP”

• Opt-in data is stored securely for compliance purposes

• Message frequency varies; standard message/data rates may apply

GOHIGHLEVEL CRM DISCLOSURE

We provide CRM services using GoHighLevel. While customized under our brand, the platform is operated by GoHighLevel.
Your data in our CRM system may be processed per GoHighLevel’s Privacy Policy.

We are not responsible for outages, breaches, or third-party infrastructure issues related to their services.

HOW WE SHARE YOUR DATA

We do not sell your personal data.
We may share data with trusted vendors for business operations, such as:

• CRM platforms (e.g., GoHighLevel)

• SMS providers (e.g., Twilio, LeadConnector)

• Analytics tools (e.g., Google, Facebook)

• Payment processors (if applicable)

All vendors must protect your data and use it only as directed by us.

DATA SECURITY

We use industry-standard measures such as:

• SSL encryption

• Access controls

• Secure cloud storage

• AI monitoring safeguards

However, no system is 100% secure. Use our services at your own risk.

YOUR RIGHTS

You may:

• Request access to your data

• Correct or update personal data

• Withdraw SMS or email consent

• Opt out of AI processing or CRM campaigns

• Request deletion of your personal data

To exercise any rights, contact us at: hello@peakrmedia.com

DATA RETENTION

We retain personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Retain SMS/opt-in logs (required for A2P compliance)

AI and CRM logs are deleted after 12 months unless required longer.

CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect information from minors.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will update the “Effective Date” accordingly.

CONTACT US

Peakr Media LLC
📧 hello@peakrmedia.com
🌐 www.peakrmedia.com

Last Updated: 05.11.2025